Frequently Asked Questions

Your order includes a 3D-etched crystal sphere, a wooden base, and a USB power cable. Everything you need to light up your space.

The estimated delivery time is 15 to 25 business days, depending on your location. In many cases, orders arrive earlier — this range accounts for longer-distance destinations. Once shipped, you’ll receive a tracking number via email so you can follow your package at all times.

The lamp is USB-powered, allowing you to connect it to a computer, power bank, or wall adapter. It does not require batteries.

All our products are covered by a 15-day quality
guarantee from the day you receive your order. If your lamp arrives
damaged, defective, or incorrect, you can request a return or refund by
emailing us at: info@lumiglowspace.com.

Please include:

-Your order number

-The reason for the return

-Evidence (photos or video) of the issue

You may choose between:

-Full refund

-Store credit refund

-Partial refund + store credit (depending on the issue)

Our team will respond promptly. Please note the return process may take up to 10
business days to complete.

Once your order is placed, we first prepare the product for shipping — this process can take 1 to 5 business days. As soon as your item is ready and handed over to the carrier, you’ll receive an email with your tracking number.

If you don’t receive it immediately, don’t worry — it's being processed and will be sent shortly.